Contact Us Loopcv Support

How to Reach Loopcv Support Easily

Getting help shouldn’t feel like a chore, and at Loopcv, we try hard to keep things simple. From our experience, most users start by using the live chat inside their dashboard since it’s fast and right where you’re working. But if you need to send detailed info or attachments, email works better. And honestly, sometimes checking out our Help Center first can save you time. It answers around 80% of common questions, which is pretty neat.

Keep in mind, our team primarily works during US business hours, so if you reach out late at night Pacific time, you’ll hear back the next day.

Finding Support Features in Your Loopcv Dashboard

Once you’re logged in, support is just a click away. Look for the chat bubble icon at the bottom right—clicking it opens live chat. It’s that simple. If we’re offline, leave a message, and we’ll get back to you first thing during business hours.

Also, your account menu (top right, where your profile picture is) has a “Help & Support” section. That’s your gateway to FAQs, video walkthroughs, troubleshooting guides, and the option to submit detailed tickets for tricky problems.

What You’ll Find in the Help & Support Section

• Step-by-step articles for setting up job loops
• Solutions for common job matching or interview automation glitches
• Access to video tutorials for visual learners
• Ability to submit support tickets with context tracked

Writing Effective Support Emails

If you need to send us an email, being clear and detailed helps us help you faster. From what users tell us, including specific info like your account email, the loop or job title you’re asking about, and screenshots speeds things up a lot.

What to Include in Your Email

1. Your account email address
2. Names of loops or jobs involved
3. Clear screenshots or error messages
4. A quick description of what you were doing when the issue happened
5. Your browser and OS details for tech problems

For example, instead of saying “My loop isn’t working,” say “My Software Engineer loop stopped finding jobs in New York after I changed salary range yesterday.” That clarity helps us diagnose issues faster.

Common Loop Issues and Quick Fixes

Loops are at the heart of our platform, so when they act up, it’s frustrating. But here’s what we’ve learned from supporting thousands of users:

Honestly, the classic “turn it off and on again” applies here too. Pausing and restarting your loop often fixes 30% of the hiccups.

Billing and Managing Your Account

Money stuff can get confusing, so we keep billing support separate from live chat—email is your go-to here. This way, you get a paper trail and clear invoices when needed.

What Our Billing Team Can Help With

• Upgrading or downgrading your plan
• Changing payment methods
• Getting payment confirmations or invoices
• Understanding subscription features

For account questions like changing your email, setting up two-factor authentication, or even deleting your account, just let us know. And if you’re thinking about canceling, seriously, contact us first. Sometimes there’s a fix or workaround that can keep things working well for you.

Integration and Setup Help

Connecting Loopcv with job boards, ATS, or email providers can get technical fast. Our integration team knows the ropes but needs details to help you effectively.

If you hit a wall with setup, don’t waste hours. Contact us—chances are we’ve dealt with your exact problem before and can get you back on track quickly.

Different Levels of Support and Response Times

We tailor support based on your subscription. Free users get email help with typical turnaround times. Paid plans add live chat and faster emails. Enterprise customers have dedicated managers and phone support for real-time problem solving.

Expected Response Times

We know how important timing is when you’re job hunting. That’s why priority support is a real game-changer for those who need it.

Using Self-Service Options to Save Time

Before you hit “Contact us,” give our self-service resources a shot. Our knowledge base is packed with up-to-date info, and the search works well—so you don’t need to guess exact phrases.

Popular Self-Help Topics

• Setting up your first job loop
• Optimizing job search filters and keywords
• Troubleshooting application failures
• Reading analytics and reports
• Customizing email templates and automation

Plus, if you prefer watching over reading, our video tutorials walk you through the most common tasks step-by-step. It’s a quick way to get comfortable with everything Loopcv offers.

❓ FAQ